Ordering Information: When an order is placed, we require a deposit. This deposit is non-refundable. The remainder of the balance, plus shipping, is due in full before shipment. Your personal designs are welcomed. Remember they are your designs and we will deliver to the best of our ability, but the finished product is your creation and expense.
Alterations: Reasonable Alterations are provided at no additional cost; however, the customer is required to notify us within two weeks of receipt of the garment. After the two week period reasonable charges and shipping costs will incur.
Returns: Once a garment is completed, no returns will be accepted. We understand some extenuating circumstances may occur and these can and will be discussed on an individual basis, providing that the customer informs us within five (5) days of receiving the garment. After the five (5) day time frame we consider the customer satisfied and the order closed. If a customer is dissatisfied, has duly notified us within the five (5) day time frame, and does not wish for alterations, the garment in question shall be returned to us in new condition. The garment will be sold on a consignment basis for full price, then the customers account will be credited.
Shipping: We use a ground carrier for all standard shipping and alterations. If an order is required earlier the customer will be charged the full shipping fee.
Consignment: Two Creeks offers a consignment page for customers to resell our custom designs. All garments must be of Two Creeks design, clean, and in good condition. If it is not brought to us in clean good condition there will be a cleaning and repair fee charged for each garment. Two Creeks reserves the right to refuse any garment. Two Creeks is responsible for pricing the outfit after evaluating the garments condition.When an item sells, the customer will be notified and a credit will be made to their account.
